Welcome to the Insurance Claims Academy, a program designed to shape the next generation of claims professionals.
Developed with input from industry experts, Claims Academy provides comprehensive training on the claims cycle, relevant regulatory frameworks, and modern customer service techniques.
Our goal is to equip learners with the expertise needed to excel as highly successful claims professional
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Essential Knowledge Development
This section of the program will concentrate on developing the essential knowledge necessary for claims professionals to operate in a highly compliant manner. Within this transformative segment of our program, participants will embark on a journey to uncover:
1. Insurance Claims Practices
2. Insurance regulation and compliance
3. Insurance Fraud Awareness
4. Liability Assessment Fundamentals
5. Claims Life-Cycle
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Customer Success Skill Development
This section of the program will focus on cultivating essential business and soft skills vital for claims professionals to excel in an environment that prioritises superior customer success objectives. Throughout this segment, participants will embark on a journey to uncover:
1. Persuasion Skill
2. Negotiation Skill
3. Investigation Skill
4. Email & Telephone Etiquettes
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Behavioural Proficiency Development
This part of the program will focus on cultivating essential behaviours vital for claims professionals to excel in an environment that prioritises superior productivity, performance and customer service. Throughout this transformative segment, participants will embark on a journey to uncover:
1. Developing a mind-set to offering superior customer service
2. Attention to detail mind-set
3. Emotional Intelligence