Level 5

Operations manager

Managing teams and projects to meet a private, public or voluntary organisation’s goals
Two men sat at desks using computers

An operations manager is someone who manages teams and projects.

Operations managers achieve goals and objectives to deliver an organisation’s strategy and are accountable to more senior managers or business owners.

Working in the private, public or third sector, and in organisations of all sizes, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities include:

  • Creating and delivering operational plans
  • Managing projects
  • Leading and managing teams
  • Managing change, financial and resource management
  • Talent management
  • Coaching and mentoring

Roles include operations, regional, divisional, departmental and specialist managers.

  • Duration

    This apprenticeship typically takes 30 months to complete.
  • Progression

    Upon completion, apprentices can register as full members of the Institute of Leadership and Management (ILM).